Non-Conformity Form

Ticket Data

Below are defined all the fields that will allow you to properly register the Non-Conformities.

• Identifier (Id): This will be automatically generated and will correspond to a unique non-conformity number that allows it to be differentiated from the rest.

• Subject: Allows assigning a name that describes the non-conformity.

• Description: Allows specifying the body of the non-conformity.

• Type: There are no selection options. Automatically, the solution only allows assigning the typology of the Non-Conformity.

• Status: Defines the state of the non-conformity during its management. The solution provides the following options:

  • Registered: This status is set when the claim is registered.

  • In Implementation: Once registered, the change to this status indicates that the resolution process of the non-conformity has started.

  • Rejected: Determines that after analysis, it is considered not to be a real deviation and therefore the establishment of a possible solution is rejected.

  • Closed: Establishes that a solution for the non-conformity has been proposed.

• Client/Source: Allows establishing whether the non-conformity is associated with a client or a specific source.

• Contact: Defines the person or client affected by the non-conformity.

• Other Contact: Allows determining any other contact of interest in the treatment of the non-conformity.

• Email: Email address of the person associated with the non-conformity.

• Alert Changes: Allows automatically sending an email with any status modification that occurs regarding the non-conformity. This way, the client will always know how the management of the presented non-conformity is being carried out.

• NOTE: If a mailing group has been generated in the 'Home/Business Relations' section, the tool allows sending alerts to a specific group. To do this, the desired company must be selected (it must be created in the 'Home/Business Relations' section), and it must be determined whether to alert a Contact or a Group. If a Group is selected, the tool offers the possibility to choose the group to notify about ticket changes.

• Services: The services affected by the non-conformity can be selected.

Additionally, within the definition of each of the non-conformities, the following can be identified:

• Affected Areas: The areas affected by the defined non-conformity can be selected.

• Reception Date: Determines the date on which the non-conformity was detected.

• Responsible: Determines the person in charge of managing the non-conformity.

• Root Cause Analysis: Allows determining the origin of the detected non-conformity.

• Immediate Solution: Allows establishing the solution through which the registered non-conformity will be resolved.

• Closure Date: Establishes the date on which the non-conformity is considered closed.

• Impact: Establishes the damage caused by not resolving the registered non-conformity.

• Urgency: Establishes the need for resolution with which the non-conformity should be addressed.

• Priority: This value is obtained from the average between the values obtained in impact and urgency.

Risks

It offers the possibility to view the elements affected by the event and values defined in the risk analysis. The tasks that can be performed in this section are:

• Elements: Allows selecting the affected item(s) by the incident.

• Analysis: Allows selecting the risk analysis(es) where the selected item is evaluated.

NOTE: The same item can be evaluated in different risk analyses with different evaluations, hence the need to indicate the risk analysis we want to load.

• Add Item: Once the item is selected, it allows inserting it into the table.

• Delete Item: Allows deleting one or more items from the table. To do this, the desired row must be selected and the 'Delete Item' button pressed.

Once the desired item's row is selected, the table at the bottom allows the user to view or modify the values defined in the 'Analysis/Risk Analysis' section. The tool highlights in red those evaluations that have been modified.

NOTE: The tool allows simulating how the incident affects the items evaluated in the 'Risk Management/Projection and Simulation' section.

The actions that can be performed on the table are:

• Restore Threats: Allows restoring the initial values of the table according to the conducted Risk Analysis.

Follow-ups

GlobalSUITE will allow you to record the different actions carried out regarding the treatment and management of Non-Conformities.

The different options that can be performed from the follow-ups section are defined in the point.

Associated Documentation

Allows including any documentation related to the test plan. To do this, the 'Attach' button must be pressed and the desired file selected. If you want to delete a file, the desired row must be selected and the 'Delete' button pressed. Finally, by pressing the 'Download' button, the tool offers the possibility to download the file.

Inputs and Outputs

• Inputs: Allows determining if the defined non-conformity originates from another type of event, providing the tool with the following options:

  • Corrective action.

  • Preventive action.

  • Non-conformity.

  • Change

  • Service Request.

  • Incident.

  • Problem.

  • Event.

  • False positive.

• Outputs: Allows determining if the non-conformity results in another type of event, providing GlobalSUITE with the options previously mentioned for inputs.

For both inputs and outputs, a series of common options are identified:

• Add: By selecting the type of event from which it originates or to which it leads, it will be included in the corresponding field, generating said event in another option provided by GlobalSUITE®, except in cases of Event and False Positive.

• Delete: Deletes any event that has been added.

• Associate Existing: If the event from which it derives has been previously created, this option allows searching for said event so that it can be associated with the corresponding service request.