This option allows us to synchronize external email accounts with the tool's tickets. To do this, we must configure Email-type connections with the email accounts in the Settings section, and in this tickets tab, define which fields will be used to map the email.
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Subject: Allows us to define in which field of each ticket the title/subject of the email will be saved when synchronization occurs.
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Description: Allows us to define in which field of each ticket the body of the email will be saved when synchronization occurs.
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Mail: Allows us to define in which field of each ticket the sender of the email will be saved when synchronization occurs.
