Connections
This option allows configuring connections between GlobalSUITE and external tools, thanks to connectors already implemented in the platform. The available connections are as follows:
OSSIM: Open Source Security Information Management is a tool that allows system administrators to manage network security, servers, intrusion detection, and prevention. This connection allows integration with the options of CMDB, Incidents and Problems, Measurements, and SOA.
OCS: This tool allows users to manage the inventory of their IT assets, collecting information about the hardware and software of devices on the network. This connection allows integration with the CMDB option.
E-Mail: Enables synchronization of an email account with the Tickets option.
Redmine: This tool enables project management through a request tracking system. This connection allows integration with the options of Incidents and Problems, Tickets, Changes and Deliveries, Service Requests, Claims, Non-Conformities, and Corrective/Preventive Actions.
Active Directory: Enables synchronization of GlobalSUITE with an organization's Active Directory, so that access to GlobalSUITE is performed through the Active Directory access credentials. This connection allows integration with the options of Users and Employees.
Aranda: This tool enables the management and administration of a configuration management database. This connection, therefore, allows integration with the CMDB option.
FACT24: This tool, associated with business continuity, allows notifications to be sent via SMS and phone calls when incidents meeting certain criteria occur. This connection allows integration with the options of Employees, Decision Committees, Roles, Incident Management Plans, Recovery Plans, Crisis Management, and Critical HR.
LDAP: Enables synchronization of GlobalSUITE with an organization's LDAP, so that access to GlobalSUITE is performed through this protocol.
ADFS: Enables authentication of GlobalSUITE through ADFS, so that access to GlobalSUITE is performed via trusted users and single sign-on.
To create a connection, select the desired connection type from the list and click on the "New" button. To configure the new connection, click on its name, thereby accessing a configuration form specific to each connection type. Each form contains the necessary fields to configure the connection with the external tool, as well as allowing the selection of which GlobalSUITE options to connect with the external tool.
Additionally, in the ADFS connection, it is possible to extract the necessary metadata for the connection, generating an .xml file to import it into the ADFS server later. This action is performed using the "Generate XML" button.
If specific doubts arise regarding the configuration of a connection type, please contact the GlobalSUITE® support department.