Service Requests
Tickets can be generated manually or through the classification of open Tickets when the Service Request typology is defined.
On the main screen of Service Requests, all those requests that are not yet in a closed state appear, as well as the following options:
New: Allows generating Service Requests.
Delete: Allows deleting Service Requests.
Copy: This option allows copying a previously defined service request.
Show: By using GlobalSuite as a knowledge database, this option allows you to select to display only those that are open or all through the dropdown menu available in this option.
Download: Allows downloading the list of service requests represented in Excel or CSV format. This report will be available in Pending Downloads.
Show graphs: Allows representing all those service requests that have been defined. The following images are displayed:
The generated images allow displaying:
Totals: All registered service requests.
Open: Only represent those that remain open.
Closed: Only represent those that remain closed.
It also allows representing any type of combination among these options. Similarly, the images can be printed directly or downloaded in PNG, JPEG, PDF, and vector SVG formats.
Import: This option allows performing a bulk upload of Requests found in an Excel file. By clicking the button, the tool requests an Excel file that must contain a set of columns with the information of the Requests to be imported, the order of the columns does not matter as it allows selecting those to be imported.
