Corrective and Preventive Form

Ticket Data

Below are defined all the fields that will allow you to properly register the corrective and preventive actions.

• Identifier (Id): This will be automatically generated and will correspond to a unique non-conformity number that allows it to be differentiated from the rest.

• Subject: Allows assigning a name that describes the corrective or preventive action.

• Description: Allows specifying what the corrective or preventive action consists of.

• Type: This option allows determining whether the action being registered is corrective or preventive.

• Status: Defines the state of the non-conformity during its management. The solution provides the following options:

  • Open: Defines if the determined action remains open because it has not been implemented.

  • Closed: Establishes that the action has been implemented.

• Client/Source: Allows establishing whether the action is associated with a client or a specific source.

• Contact: Defines the person or client affected by the action.

• Other Contact: Allows determining any other contact of interest in the implementation of these actions.

• Email: Email address of the contact person.

• Alert Changes: Allows automatically sending an email with any status modification that occurs on the managed action. This way, it will allow the client to know at all times how the management of the implemented action is being carried out.

• NOTE: If a mailing group has been generated in the 'Home/Business Relations' section, the tool allows sending alerts to a specific group. To do this, the desired company must be selected (it must be created in the 'Home/Business Relations' section), and it must be determined whether to alert a Contact or a Group. In the case of selecting a Group, the tool offers the possibility of choosing the group to notify about ticket changes.

• Responsible: Allows defining the person in charge of implementing the corrective or preventive action.

• Registration Date: Allows determining the date on which the action to be carried out is established.

• Execution Date: Establishes the date on which the action has been implemented.

• Services: The services affected by the implemented corrective or preventive action can be selected.

In turn, within the definition of each corrective or preventive action, the following can be identified:

• Affected Areas: The areas affected by the implemented action can be selected.

• Corrected Non-Conformity: Determines the non-conformity that is resolved through the defined action if it proceeds from it.

• Cause Analysis: Establishes the origin of the non-conformity resolved by the defined corrective action.

• Results: Allows determining the changes brought about by the implementation of the defined action.

• Review: Allows establishing whether the obtained results have achieved the desired effects when implementing the action.

• Review Responsible: Defines the person in charge of reviewing whether the results of the corrective or preventive action are as desired.

• Impact: Establishes the impact of not implementing the defined action.

• Urgency: Establishes the need for implementing the action in time.

• Priority: Determines which action should be implemented with greater necessity. It is obtained through the average of the previously defined impact and urgency.

Risks

It offers the possibility to view the elements affected by the event and values defined in the risk analysis. The tasks that can be performed in this section are:

• Elements: Allows selecting the affected item(s) by the event.

• Analysis: Allows selecting the risk analysis where the selected item is evaluated.

NOTE: The same item can be evaluated in different risk analyses with different evaluations, hence the need to indicate the risk analysis we want to load.

• Add Item: Once the item is selected, it allows inserting it into the table.

• Delete Item: Allows deleting one or more items from the table. To do this, the desired row must be selected and the 'Delete item' button pressed.

Once the desired item's row is selected, the table at the bottom allows the user to view or modify the values defined in the 'Analysis/Risk Analysis' section. The tool highlights in red those evaluations that have been modified.

NOTE: The tool allows simulating how the incident affects the items evaluated in the 'Risk Management/Projection and Simulation' section. Depending on the methodology defined in the 'Settings/Analysis Methodology' section, the dimension evaluations can be qualitative or quantitative.

The actions that can be performed on the table are:

• Restore Threats: Allows restoring the initial values of the table according to the conducted Risk Analysis.

Follow-ups

GlobalSUITE will allow you to record the different actions carried out regarding the treatment and management of Non-Conformities.

The different options that can be performed from the previously defined tracking section.

Inputs and Outputs

• Inputs: Allows determining if the defined corrective or preventive action originates from another type of event, providing the tool with the following options:

  • Corrective action.

  • Preventive action.

  • Non-conformity.

  • Change.

  • Service Request.

  • Incident.

  • Problem.

  • Event.

  • False positive.

• Outputs: Allows determining if the non-conformity results in another type of event, providing GlobalSUITE with the options previously mentioned for inputs.

For both inputs and outputs, a series of common options are identified:

• Add: By selecting the type of event it originates from or results in, it will be included in the corresponding field, generating said event in another option provided by GlobalSUITE®, except for the cases of Event and False Positive.

• Delete: Deletes any event that has been added.

• Associate Existing: If the event it derives from has been previously created, this option allows searching for said event so that it can be associated with the corresponding service request.