Features and improvements included:
Dependent selection questions
In this version, a type of question or field in the communication form has been expanded: Selector-type questions can now be nested.
From now on, it is possible to include sub-questions or lower levels, where the question and options vary depending on the option selected in the main question. The main features are:
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Up to 3 levels of depth can be established, setting sub-questions for all or some of the options chosen at the upper level, with a different statement or title for each one.
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The options and sub-questions can be translated for all the languages enabled in the Channel.
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If one of the options does not have an associated sub-question, that lower level will not appear in the communication form.
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If a selection question is marked as mandatory, all defined levels for an option must be completed.
This functional improvement allows customizing the communication form to adapt it to the needs of each company, facilitating the process for the person registering a new communication, and improving the responses obtained for the channel managers, enabling the definition of a decision tree to guide the user.
To use this functionality, sub-questions must be defined for each of the desired options in the Settings > Questions section.
The options of a selector can be reordered to adjust them to the order in which they should be displayed in the form.
For each option, sub-questions can be defined or not, and it is not necessary to complete all levels for all options.
In the communication form, sub-questions for a specific option will appear, with up to three levels of depth.
If the chosen option does not have a configured sub-question, no field will appear to complete.
Once the communication is registered, this provided information will appear in the communication form in the internal area and will be included in the .pdf report that can be generated from a record.
Also, in the main view of Communications or Expired Communications, if this nested selection question has been enabled for viewing, as many columns as levels will appear, allowing you to view and filter the responses for each of these levels.
And that information will also be downloaded in the CSV report that can be obtained in that view.
