Features and improvements included:
- Customization of the Communication Form: From now on, it will be possible to configure which sections or steps are defined in the report form and what will be displayed in each one. Among other capabilities, it will be possible to:
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Add or remove sections or steps from the report, or change their order.
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Customize the labels and the name of the sections in any of the available languages.
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Define in which section each field will be included, being able to move them from one to another. For example, it will be possible to request acceptance of the Terms of Use as the last step after completing the form, instead of at the beginning.
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Reorder the questions within a section, or even distribute them across several.
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Option to display or not a final Summary of the completed information before submitting it.
- Automatic Assignment of Managers based on the Category of the communication: A functionality is added to define which manager user or users will be automatically assigned upon receiving a communication of a specific type.
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When a reporter registers a communication by assigning it a category from the available ones, it will be assigned to the person or people defined in Settings > Customization
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These managers will receive the communication assignment alert to inform them of the assignment.
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Administrator users who received a new communication alert will continue to receive it, regardless of whether a manager is automatically assigned.
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They will also still be able to manually assign or unassign managers to each case.
- Internal improvements and bug fixes.
Summary of new features version v3.2
Part 1
Part 2