Features and improvements included:
- New Communications Dashboard : The initial dashboard functionality is expanded to review the channel status.
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Customization of the charts displayed on the initial view, allowing them to be enabled/disabled and changing the order in which they are shown.
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Date filtering. It is possible to select the period for which information is to be consulted.
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New charts available:
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Communications by status: Pie chart to visualize the status of communications.
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Communications by status and manager: Bar chart to identify how many communications are assigned to each manager and their status.
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More charts will be incorporated in future versions.
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- Categorization of reports: It is now possible to assign types to communications to classify them and improve their management.
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Customizable categories, adapted to the client's specific cases.
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It is possible to enable categories for the communicator to choose at the time of registration.
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It can be defined whether, depending on the category of the report, it will be made anonymously or require the communicator to identify themselves.
- Download of Communications:
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Allows generating a CSV report with the list of existing communications, to store or process it externally. The columns and records filtered in the main list will be downloaded.
- Internal improvements and bug fixes.