E-Mail Configuration (Tickets)

This option allows us to synchronize external email accounts with the tool's tickets. To do this, we must configure in the administration part some connections of type Email with the mail accounts, and in this tab of tickets, define what fields the mailing of the mail will be made.

• Topic: It allows us to define in which field of each ticket the title/subject of the mail will be saved, when synchronization occurs.

• Description: It allows us to define in which field of each ticket the body of the mail will be saved, when synchronization occurs.

• Mail: It allows us to define in which field of each ticket the email sender will be saved, when synchronization occurs.