Loss Event Form

Ticket Data

For acceding to any Loss Event you have to click on the ID or the topic in the list of requests of the main screen. Once inside, GlobalSUITE® provides us the following options:

• Event ID: it corresponds with the name or the ID of the Loss Event which has been generated. This ID is generated automatically through the ID configured in the section ‘Administration’ in the option ‘Tickets Configuration’.

• Topic: In this field it’s defined the title of the Loss Event.

• Description: It’s one of the most important points, because through this field it’s possible to specify on which the Loss Event consists.

• Sequence: This field defines the sequence number of the Loss Event.

• Starting date: It allows to set the date on which the Loss Event started.

• Date of discovery: It allows you to set the date on which the Loss Event was discovered.

• Accounting Registration Date: It allows you to set the accounting registration date of the Loss Event.

• Date of the Last Update: It allows you to set the date on which the last update about the Loss Event was done.

• Completion Date: It allows you to set the date on which the Loss Event was completed.

• Status: It defines if the Loss Event is opened, Investigated resolved, denied or closed. The statuses can be edited according to the configuration of the workflow associated with the Loss Event you have registered. The workflow configuration of the Loss Events is detailed below.

• Customer/Contact: It allows you to register the client or personnel who detected the loss event. This text field will be in the case of not having modules with functionality "Business Relations". When this feature is available, you can link the customer that detected the loss event of the list of clients registered with the option "Business Relations ".

• Contact/Group: If you have the funcionality of “Business Relations”, you can select one of the contact associated with the client you have selected in the previous field or you can select other contact manually. This option is available when the functionality "Business Relations” is not provided.

• Other Contact: It indicates the name of other contact.

• E-mail: It allows you to indicate the email account of the previous contact. This field will be automatic when you have the functionality ‘Business Relations’ and there are contact with email account associated with the client associated with the Loss Event.

• Alert by E-mail: It allows you to indicate if you want to alert the registered contact e-mail specified in the previous field, whenever the loss event changes the state.

• Character of event: It allows you to indicate the character of the event from the list that has been configured previously in the section “Tickets Configuration” of the Administration panel or from the list of default configuration which GlobalSUITE offers.

• Event Type (Level 1) It allows you to Indicate the type of event of Level 1 that has previously been set in the part of "Ticket Configuration" of the Administration panel or from the list of default configuration which GlobalSUITE offers.

• Event Type (Level 2): It allows you to Indicate the type of event of Level 2 that has previously been set in the part of "Ticket Configuration" of the Administration panel or from the list of default configuration which GlobalSUITE offers. It depends on the value selected in the previous field: Event Type (level 1).

• Business Line (Level 1): It allows you to Indicate the Business Line (Level 1) that has previously been set in the part of "Ticket Configuration" of the Administration panel or from the list of default configuration which GlobalSUITE offers

• Business Line (Level 2): It allows you to Indicate the Business Line (Level 2) that has previously been set in the part of "Ticket Configuration" of the Administration panel or from the list of default configuration which GlobalSUITE offers. It depends on the value selected in the previous field: Business Line (Level 1)

• Support Area: It allows you to mark if the support area is involved or not in the Loss Event.

• Connection with other risks: You can indicate if the Loss Event is associated with other risks as Market Risk, Credit Risk, Marked & Credit Risk or if it’s not applicable through the option N/A

Additionally to this fields, you can set the impact and urgency for prioritizing the Loss Events.

• Impact: It allows you to establish a qualitative value based on a quantitative level, to determine the level of damage caused by the loss event.

• Urgency: It allows you to establish a qualitative value for determining the speed which the event should be resolved.

• Priority: This value is generated automatically by GlobalSUITE®, with the arithmetic average of the values established in the fields: Impact and Urgency.

The solution also allows you to realize complementary the following actions:

Employees

Employees: It allows you to define the employees which will be in charge of the loss event. It is necessary that these employees have been defined in the option Employees management

Evidences

Evidences: The solution allows you to attach any type of file and you can define it completely. In case you don’t attach this documentation, it’s possible to carry out a description in the field ‘Evidences’.

Event costs

Currency: It allows you to define the currency associated with the amounts detailed in this section of costs.

Amount of the event: It allows defining the numerical value corresponding to the amount of the event.

Total amount recoverd: It allows defining the numerical value corresponding to the total amount recovered.

Amount recovered by insurances: It allows defining the numerical value corresponding to the amount recovered by insurance.

Coverage with insurance policy (%) It allows defining the numerical value corresponding to the percentage of the loss that is covered by an insurance policy.

Type of coverage of applied policies It allows specifying the type of coverage that the policy has applied to the event of loss occurred.

Associated Accounting item/s: It allows specifying the detail of the accounting items associated with the loss event.

Quantifiers: It allows you to add several loss records of the Event, and selecting on the quantifier you can add the associated recoveries in the table below.

Risks: It allows the direct relationship of an event with one or more risks (and vice versa). Once the risk has been associated with the event, the established relationship also appears from the risk analysis option.

Risk in real time

It offers the possibility of viewing services / processes / items affected by the event and the values defined in the risk analysis. The tasks that can be performed on this section are:

• Associate: Once the service / process / element has been selected, it allows inserting the same in the table.

• Disassociate: Allows you to remove one or more services / processes / elements from the table. For this you have to select the desired row and click on the button 'Disassociate'

• Items: Within the "Associate" button, it allows selecting the services / processes / elements affected by the loss event.

• Analysis: Within the "Associate" button, once the element is marked on the left side, on the right it allows selecting the risk analysis (s) where the selected service / process / element is valued

NOTE: The same service/process/items can be evaluated in different risk analysis and with different assessments, hence the need to indicate the risk analysis that we want to load. The usual in this case will be to select the Operational Risk Analysis that has been previously performed. Once you have selected the row of the service/process/item, the table at the bottom allows the user to view or modify the values defined in section 'Analysis / Risk Analysis'. GlobalSUITE® stands out in red those valuations that have been modified.

NOTE: GlobalSUITE® allows you to simulate how it affects the loss event to the services/processes/items valued in the section 'Risk Management / Projection and Simulation'. Depending on the methodology defined in the section: 'Administration/ Analysis Methodology ', the valuations of the dimensions may be qualitative or quantitative.

The actions that can be performed on the table are:

• Restore Risk: It allows you to restore the initial values of the table according to the Risk Analysis you have performed.

Closure Data

Once resolved the Loss Event, GlobalSUITE® allows you to define how you have been proceeded.

Event resolution: This field serves to indicate the methodology through you has proceeded and how this methodology has allowed you to close the loss event. Resolution Time: It allows you to indicate the time that has been used in the resolution of the loss event. Permite indicar el tiempo que se ha empleado en la resolución del evento de pérdida ocurrido. Closing date: It allows you to indicate the date and specific hour on which the service request has been closed. Permite indicar la fecha y hora exacta en la que se ha cerrado el evento de pérdida.

Inputs & Outputs

The solution takes in account the option that the loss event derives from a different event or in contrary this request can generate it. For these specific cases, there are the following options:

Inputs: It allows you to determine if the loss event previously defined it proceeds from other type of event, the platform provides the following options that are determined by the integrated modules you have in GlobalSUITE®.

• Change.

  • Corrective action.

  • ARCO rights.

  • Event.

  • Loss Event.

  • False Positive.

  • Incident.

  • Problem.

  • Improvement.

  • Non Conformity.

  • Improvement Opportunities.

  • Service request.

  • Preventive action.

  • Strengths Points.

• Processes: It allows selecting, among the processes defined in the system, which are affected or involved in the ticket.

• Outputs: It allows you to determine if the loss event previously defined it derives in other event, GlobalSUITE® provides the different options which are exposed before.

There are several options that are common in the options Inputs & Outputs.

• Add You have to select the type of event where proceeds or on which derives for including in the appropriate field. It generates the event in other option of GlobalSUITE®.

• Remove: It removes the vinculation of associated event that has been added. In any case unregisters the event itself.

• Associate existing ones: In case the event has been created before, this option allows you to look for the event in a way that you can associate the specific Loss Event.