Suppliers
The section of ‘Suppliers’ allows the user to have a data base with those suppliers needed for the provision of services which are involved inside the scope:
In the main screen you can see the list of suppliers which are stored in GlobalSUITE. The platform allows the following options:
Add: It allows you to create a new supplier.
Remove: It allows you to remove an existent supplier. You have to select the appropriate row and click on the button ‘Remove’
Import Data: GlobalSUITE could import data bases of suppliers in a CSV format. The required data are Code, VAT identification number, corporate name, City, Province, Country, and Comments. These data are the same which are specified on the form. Once prepared the file you have to select the option –Examine- and indicate the way of separation.
Download: You can download the list of suppliers in an editable format (.xlsx) or in pdf.
Once you have acceded to the supplier file, the platform allows you to do the following actions:
Save: It allows you to save the changes that you have done on the form.
Back: The platform returns to the previous screen with the list of suppliers
Assess SLA: It allows you to do an assessment of the supplier. Once you have acceded to the form you can define the following parameters:
Incidents, Problems & Non Conformities: This section allows you to visualize the incidents, problems and Non conformities related with the suppliers
''Indicator associated with: It shows the indicator that has associated to do an improvement of the supplier assessment.
Assessments Table: It allows you to establish different assessments about the supplier. You have to click on the button ‘New’ and it generates a line that allows you to define the result of the assessment. The assessments can be removed of the list selecting the desired row and clicking on the button ‘Remove’. Additionally it’s possible to associate documentation (‘Upload Documentation) that justify the assessment and you may make a comment about it.
Outputs table: In case the results of the assessment don’t turn out as expected by the user, the field ‘Outputs’ enables to open different tickets (incident, corrective action, etc.) which manage the compliance of the supplier.
Download: You can download the list of suppliers in editable format (.xlsx) or in PDF.
The suppliers form allows you to define the following fields:
General Data Supplier code, VAT identification number, corporate name, Address, City, Postal Code, Country and description.
Status: It allows you to indicate if the supplier is available and therefore its support is needed for the provision of services; or on the contrary is not available and it’s not necessary anymore.
Comment: It’s a field text that allows you to indicate any additional point related with the supplier.
Indicator associated with: It allows you to associate an indicator generated in the section ‘ScoreCard/Indicators’.
Contracts with suppliers: This section offers the possibility to indicate the new contract that has been established with the supplier. You have to click on the button ‘new’ and complete the columns Product/Service, Start of Contract, End of Contract and the support where it’s generated. In case you want to remove any entry, you have to select the desired row or rows and click on the button ‘Remove’.
Affected services: It allows you to identify the services of the catalog which depends on the supplier for its correct development. You have to select the services on the drop down menu and click on the button ‘Add’. In case you want to remove an associated service, you have to select the desired row or rows and click on the button ‘Remove’
Contacts/Spokemen: It allows you to identify the people of the company that are in contact with the supplier and the spokesman of the supplier. For inserting a new spokesman you have to click on the button ‘New’ and a row will be generated in which we could define the following fields:
Name: Name and Surname of the contact.
Charge: The position developed by the contact.
Telephone: Number of the contact.
E-mail: Personal e-mail of the contact.
Comment: It’s a field text that allows you to indicate any additional point related with the supplier.
SLAs associated with Supplier: When you associate an SLA to one supplier , you accede to the description form
The fields which the description form allows you to define are:
Name: Descriptive name of the SLA.
Description: It allows you to detail and to do an extended description of the SLA.
Critical Periods for the Business: It allows you to indicate if there is a time period that depending on its nature, the compliance of the SLA could be affected.
Assessment Period: It allows you to establish the period on which the SLA of the supplier must be assessed
Planned interruptions: This section indicates if there is a planned interruption on the service which it mustn’t be taken into account.
Guidelines on impacts & priorities: It allows you to define if there are priorities when you carry out actions which decrease the impact of non-compliance of the SLA.
Lower limit workload: This section indicates the inferior value obtained by the calculation of the acceptable level of service for the SLA will be right.
Upper limit workload: This section indicates the superior value obtained by the calculation of the acceptable level of service for the SLA will be right
Exceptions to the clausses: These are the exceptions that exist inside the SLA and they have agreed with the customer
Upload Contracts/SLA: This field enables the option to upload any file related with the management of the supplier such as the contractual arrangement, confidentiality clauses, etc.
Follows-up record: It allows you to register different actions of follow up with regard to the supplier when you click on the button ‘Add’. In case you want to remove a follow up action, you have to select the desired row or rows and click on the button ‘Remove’.
Assessment of Dimensions
This section of the form can perform the assessment of the supplier in the dimensions which have been configured for the inventory.
The dimensions are customizable in ‘Administration/Analysis Methodologies/General Configuration’. You can indicate what dimensions are visible or not. In case they don’t have visible dimensions, this section will not be shown in the supplier form.
Suppliers propagation
The current option allows you to propagate the services generated in the parent company to the subentities which depends on this one.
Once acceded to the option, the following tables are shown:
Own Suppliers Table: It shows the suppliers list which have been defined in the parent company. These are the allowed options on the table:
Propagate: Once selected the desired suppliers it allows you to propagate the suppliers to the selected subentities.
Back: It offers the possibility of returning to the initial screen.
Subentities Table: It shows the subentities list on which it's possible to associate suppliers to the parent company. The options that the table allows are the following ones: Expand or contract the subentities list and to mark all subentities clicking on the button 'Mark Child Entities'.
Supplier Table: Once selected the subentity on the top table, it shows the suppliers which are associated with the subentity. The Platform allows the possibility of removing an associated supplier. For this task you have to select the row and clicking on the button 'Remove'.
Suppliers Consolidation
The current option allows you to propagate the services generated in the parent company to the subentities which depends on this one.
Once acceded to the option, the following tables are shown:
Services Table: It allows the user to filter the suppliers associated with the selected services.
Subentities Table: It offers the possibility of filtering the suppliers defined in the selected subentities.
Tag/Value table It allows you to view the suppliers which have associated a specific tag.
Specific Filter: It offers the possibility of viewing the suppliers by dates or by the supplier status.
Once established the filter it's necessary to generate a consult, for this task there are the following options:
Consolidate: Once you click on the button and according to the established filter, this option allows you to view briefly the suppliers of the lower table.
Back: It offers the possibility of returning to the initial suppliers list.
The results are shown on the lower table 'Consolidation Results'
This is the information that the table provides:
Corporate Name: It allows you to view the defined user name.
Fiscal identification: It enables to view the fiscal identification of the supplier.
Management Unit: It offers the possibility of viewing the entity or subentity on which the supplier is associated.
Last follow up: It shows the date of the last follow up which have been carried out.
Valuation: It offers the possibility of viewing the assessment status of the supplier.
Propagated: It reports the user if the supplier has been propagated to the subentities.
Status: It allows you to view if the supplier continues to be part in the provision of services or it’s not active.