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Crisis Management Plans

From the Crisis Management Plan option, it is possible to establish action plans for this crisis that may be suffered by an organization, members of the committee that must deal with it, evacuation plans if applicable, the allocation of criteria that establish the level of that crisis, as well as other information needed to establish the type of event that occurred.

The main screen displays all the Crisis Management Plans defined in GlobalSUITE.

  • New: It allows you to generate a new Plan of Management of the Crisis.

  • Remove: It allows you to remove one plan that has been previously created.

  • Download: It allows you to download the list of all the crisis management plans that have been generated.

At the head of each of the defined Crisis Management Plans we have the following options:

  • Save: It allows you to save the definition of the Crisis Management Plan or any modifications that have been made to it.

  • Back: It allows you to return to the main screen where the list of all defined Crisis Management Plans appears.

  • Activate: It allows launching or activating a Crisis Management Plan, due to the fact that the incident is considered sufficient enough to be a problem of continuity.

  • Simulate: It enables a "simulation" of activation of a Crisis Management Plan to be carried out to test the Plan.

  • Download: Download the Crisis Management Plan in text format (.docx).

Data of the Crisis Management Plan

  • Name: It allows you to assign the name to the Crisis Management Plan.

  • Description: It allows you to provide any complementary information that allows you to clarify the type of crisis management plan that is being defined.

  • Creation Date: It sets the date on which the crisis management plan was defined.

  • Supervisor: It establishes the person in charge for managing the crisis management plan.


  • Crisis level It indicates the level of the crisis caused by activating the crisis management plan. These levels are configured in Administration.

  • Impacts: Indicates the status in which each type of impact is found at the moment of activating a crisis management plan.

  • Reference Scenarios: This table lists the crisis scenarios in which the activation of the crisis management plan would be considered. These scenarios are configured in the "Crisis Scenarios" option.

  • Services: This table lists the services and processes that will be supported in the specific crisis management plan.

  • Infrastructures: This table lists critical infrastructures that are affected or may be relevant to the crisis management plan.

Crisis Management Committee

  • Alert: If this field is marked, when a crisis management plan is activated, the committee members will be automatically notified by email.

  • Committee: It allows the selection of the committee responsible for crisis management related to the crisis management plan.

  • Committee members: This table automatically displays the employees who belong to the committee assigned to the crisis management plan. The 'Show Substitutes' button displays the substitute employees defined on the committee.

  • External Members and support to the Management System Committee: This table displays the external members of the crisis management committee, which may have relevance in the plan, but which do not belong to the management system in the form of employees.

Action protocol

  • Activation Criteria: It allows you to establish the conditions to be fulfilled by an issue managed in the "Incidents and Problems" option in the "Management" menu. Assigning these conditions to the incidents, the notice will be generated in the same making reference to that it complies the established conditions to be managed within a plan of crisis management.

The activation criteria that GlobalSUITE proposes by default are "Affected Area", "Service" and "Priority", in addition to the types of Impacts configured in Administration.

Support Information Systems of Crisis Management

  • Assets: This table lists the assets of the Inventory that are involved in the crisis management plan.

  • Objectives: This table indicates the objectives to be achieved by the crisis management plan.

  • Additional documentation: GlobalSUITE enables that any associated documentation related to the plan can be linked to the crisis management plan.

Relations & Communication

  • Clients (Business Relations): This table lists the customers (business relations) that may be affected by the crisis management plan.

  • Suppliers: This table lists the suppliers who may be affected by the crisis management plan. These providers are configured in the "Suppliers" option of the Start menu.

  • Interrelated Plans: It allows you to assign the defined continuity plans that will be used to manage the incident. To assign a continuity plan to the incident management plan it is necessary to display the 'PCN' option bar, select the Continuity Plan and add it to this option through the 'Add' button.


  • Escalated: This table allows you to indicate that other crisis management plans of my entity, or other entities, I am going to escalate a crisis. The "Associate Plan" button allows associating plans from the same entity of the plan. The "Associate Higher Plan" button allow you to associate higher entity plans.

  • Call: This table lets you know what plans of other sub-entities can escalate a crisis to the current crisis management plan. It would be the reverse table of the “Escalated” table.

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