Service Requests

The ticket can be generated manually or through the classification of the Open tickets when the typology is defined in the ‘service request’.

Service Request Form

Service Request Workflow

In the main screen of the Service Requests menu appears all the requests which has not been closed yet, as well the following options:

New: It allows you to generate the Service Requests.
Remove: It allows you to remove Service Requests.
Copy: This option allows you to copy a service request which has been defined previously.
Show: When you use GlobalSUITE as data base of knowledge, in this option you can select if GlobalSUITE® shows the Service Requests that are open or all of them. You can do it through the dropdown in this option.

Download: It allows you to download a list of service requests that can be shown in Excel or in PDF.
Show Charts: It allows you to represent those service requests that have been defined. It shows the following images:

These images, which have been generated for GlobalSUITE, show:

Totals: The entire service request registered.
Open: Just appear the service requests which remain open.
Closed: Just appear the service requests which remain open.

GlobalSUITE in turn allows you to represent any type of combination among these options The images can be printed directly or can be downloaded in different formats: PNG, JPEG, PDF and SVG (vector).

Import: This option allows a massive load of Requests that are in an Excel file. When you click on the button, the tool requests a file in Excel format that must contain a set of columns with the information of the requests that you want to import, regardless of the order of the columns, since it allows selecting those that you want to import.