Availability

This option of GlobalSUITE allows you to define the Continuity Plan which you consider for your organization.

In the main screen you have all the availability plans which have been generated in the platform.

The solution also provides the following options in the main screen:

• New: It allows you to generate availability plans

• Remove: It allows you to remove the availability plans defined. For carrying out this action it’s necessary to select the plan previously.

• Download: It allows you to download the list of availability plans generated.

General Data

GlobalSUITE enables in this option of the platform to define all the information which is necessary for establishing an availability plan.

• Name: It allows you to indicate the name of the availability plan.

• Date: You can indicate the date on which the availability plan is approved and when it became operational.

• Description: It allows you to indicate any detail which you consider necessary for the Availability Plan.

• Assessment Frequency: It establishes the assessment frequency on which the plan must be checked.

• Conclusions: It allows you to define any conclusion according to the availability.

• Availability Indicators: GlobalSUITE provides different options for measuring the availability.

• Previous Availability (Consult versions): It gives you access to availability plans which have been defined previously through historical versions.

• Incidents & Problems: It allows you to identify automatically all those incidents & problems related with the availability.

• Non-conformities: It identifies automatically all those non-conformities related with the availability.

• Indicators: It identifies automatically all those indicators related with the availability.

• Availability Objectives: It establishes the different objectives which want to achieve according to the availability.

GlobalSUITE allows you to define the following fields in this option:

• Description: This field establishes the availability objective to be achieved.

  • Supervisors: It establishes the person in charge of managing and checking the compliance of the availability objective.

  • Actions: It establishes the actions or the methodology for complying with the objective.

  • Metric of Availability Associated: It defines if it is a metric which can carry out the follow up of the availability objective.

  • Acquisitions/Changes: It indicates all those acquisitions and changes according to the objectives which are necessary to comply.

GlobalSUITE allows you to configure the following fields inside this option:

• Description: It allows you to define the actions needed for complying with availability objective which has been determined.

  • Budget: It corresponds with the cost associated with the acquisition or change which is necessary to carry out.

  • Deadline: It establishes the date on which the specific acquisition or change must be implemented

  • Completed: It allows you to establish if the acquisition or change has been carried out.

  • Associated RFC: You can associate the registration of the change if this acquisition has been carried out.

The field Acquisitions/Changes will appear empty by default.

The acquisitions and changes appear when the availability objective has been selected. Hereafter there is the procedure which indicates how to proceed:

1. Select a specific objective. Once selected, it will appear in orange color by default.

2. Once selected, GlobalSUITE shows automatically all those acquisitions and changes that are necessary for the compliance of the availability objective.

3. There will be different acquisitions and changes according to each one of the availability objectives.

• Involved services: It determines the services which will be involved in the event of a non-compliance of the availability

As with the field Acquisitions/Changes, the affected services are different according to the availability objectives which have been defined. If we select each one of the objectives, the specific services will be shown.

• Follows-up record: It allows you to determine all those follow up actions that have been performed during the period on which the plan is effective.