Skip to main content
Skip table of contents

Services Catalog

The option Services Catalog allows the organization to specify and detail each one of the services which the company provides and there are inside our scope.

In the initial table you can see a summary of the services defined by the company. To create a new service is enough clicking the button ‘Add’ and it will appear in the table the new services. To remove a service you have to select the row or rows that you want to remove and click the button ‘Remove’. The 'Download' button allows you to download the services list in an editable format (.xlsx) or in PDF.

NOTE: When you remove one service of the list it will remove the SLA associated with the service.

It accedes to one of the services of the company; it will appear a form for the description of the concrete service where there are the following options:

  • Save: It allows you to save all the changes or modifications made in the form.

  • Back: The program returns to the previous screen where it is the list with all the established services.

The form is divided in two sections: General Data of the Service or Service Report.

Service General Data

The General Data describe the service deeply. The information of this section will be shown in the customer portal as information of the Service Report.

The points that can be defined are the following ones:

  • Name: It is the complete name of the service to delimit the scope.

  • Type: It allows you to specify the typology of the service. On this way it can opt among the Services, when it provides to the clients a good compound for several processes, or Product when the good delivered is the type of the Software, etc.

  • Version: If the service has different versions (in case to be a product) it will specify here the version of the service.

  • Category: It allows to identify the Service with one of the categories or subcategories defined for the services in the Administration section.

  • Description: It enables to do a description more extensive of the service.

  • Characteristics: In the table it can specify the main characteristics of the service. To create a new characteristic, it has to click on the button ‘Add’. To remove a characteristic you have to select a row or rows in the table and click on the button ‘Remove’.

  • Benefits: In the table it can be specified the benefits which contribute with the service to the clients. To create a new benefit you have to click on the button ‘Add’. To remove a benefit you have to select the row or rows in the table and click on the button ‘Remove’.

  • Quality/Sastisfaction: This field allows you to identify the general results of the client’s satisfaction about this service.

  • State: It indicates the maturity level of the service, and it allows you to select among the ‘In development’, ‘in production’ or ‘retired’. • In production since: It identifies the initial date from the service is provided to the clients.

  • Running since: Identifies the date from which the service is provided to customers.

  • Roles/Employees It allows you to associate the roles and employees to the service that are related with it. This association is essential if you require to use the privilege ‘Managerial Access’ that is available in the ‘Company Roles’ section of the Administration menu. Those employees assigned to the service (either directly or by the role they belong) and they have managerial access to any option, they can only view the information of the option related with the services to which belong.

General information

Esta sección del formulario permite realizar la valoración del servicio en las dimensiones configuradas para el inventario de activos.

Las dimensiones que aparecen son configurables en 'Administración - Metodologías Análisis - Configuración General'. Se puede indicar qué dimensiones son visibles y cuales no. En caso de que no haya ninguna dimensión visible, esta sección no se muestra en el formulario del servicio. Algunas opciones que vienen preconfiguradas por defecto son las siguientes:

  • Availability: The availability of the service refers to the schedule which the service is available. For example, the availability 24x7 or 8x5 that could serve to establish the SLA of the service and measurements of availability.

  • Regular Schedule of the Service: This section refers to the schedules in which the service will be available in case the availability don’t be 24x7 or if it has different schedules between winters, summer or weekends.

  • Product/Process: It allows you to do a description of the products or processes that involve the service. .

  • Supervisor: It allows you to define the head coordinator of the service management.

  • Users Number: It allows you to identify the approximate number of clients which use the service.

Organizational framework

This option allows the user to associate an organizational unit to the service. These are the options that the platform allows:

  • Add Organizational Framework: It allows the user to define the unit associated with the service management. For this task you have to click twice on the button and select the unit in the option which is shown in the following image.

  • Remove: It offers the possibility of disassociating an organizational unit. For this task you have to select the specific row and click on the button ‘Remove’.

  • View in Organizational Framework: It allows the user to view the dependencies of the associated unit, as it’s shown in the following image.

Services Report

The option of ‘Service Report’ allows you to show daily information in the Customer Portal about the service development. It’s possible to select the report that show to the clients inside the field ‘Show in the Portal’. To create a new entry, you have to click on the button ‘Add’. To remove a report you have to select the row or row in the table and click on the button ‘Remove’

Assessment of Dimensions

This section of the form can perform the Assessment of the service in the dimensions which have been configured for the inventory.

The dimensions are customizable in ‘Administration/Analysis Methodologies/General Configuration’. You can indicate what dimensions are visible or not. In case they don’t have visible dimensions, this section will not be shown in the service form.

Services propagation

The current option allows you to propagate the services generated in the parent company to the subentities which depends on this one.

Once acceded to the option, the following tables are shown:

  • Own Services Table: It shows the services list which have been defined in the parent company. These are the allowed options on the table:

    • Propagate: Once selected the desired services it allows you to propagate the services to the selected subentities.

    • Back: It offers the possibility of returning to the initial screen.

  • Subentities Table: It shows the subentities list on which it's possible to associate services to the parent company. The options that the table allows are the following ones: Expand or contract the subentities list and to mark all subentities clicking on the button 'Mark Child Entities'.

  • Services Table: Once selected the subentity on the top table, it shows the services which are associated with the subentity. The Platform allows the possibility of removing an associated service. For this task you have to select the row and clicking on the button 'Remove'.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.